Terms of Service

User Agreement

This User Agreement (hereinafter referred to as the “Agreement”) is an electronic contract between the User and the COINCE Service, containing the rules for using the COINCE Website and the terms and conditions for accessing the services provided by the Website. Before starting to use the Website, the person using the Website (hereinafter referred to as the “User”) must carefully read the terms and conditions described herein and accept this Agreement. If the User does not accept the Agreement and does not undertake to comply with all the terms and conditions of this Agreement, they must immediately stop using the Website. The Site administration reserves the right, at its sole discretion, to update and modify the text of the Agreement without notifying Users. The new version of the Agreement shall come into force immediately after its publication on the Site. The User is obliged to independently monitor new versions of the Agreement. By continuing to use the Site after the changes come into force, the User automatically accepts the new version of the Agreement. If the User does not agree with the terms of the new version of the Agreement, they should deactivate their account, if they have one, and refrain from using the services.

1. Terms and definitions

1.1. COINCE Service — OTC platform for searching for counterparties and conducting over-the-counter transactions.

1.2. User — any Person registered on the Platform and agreeing to the terms and conditions of this Agreement — the User is 18 years of age or older, and the laws of their country of residence do not prohibit the use of the Service.

1.3. A title unit is a conventional unit of a payment system for electronic and other types of currency, which corresponds to settlements in electronic systems and denotes the scope of rights under the agreement of various payment systems and its owner.

1.4. A payment system is an online service that facilitates payment for goods and services through electronic money transfers.

1.5. Service Services — operations for depositing and withdrawing electronic currencies, as well as other services, information about which is posted on the Service website.

1.6. Payment is a transfer of funds carried out using a payment system.

1.7. OTC Platform is a trading platform for finding counterparties and executing over-the-counter transactions.

1.8. Personal data is information that identifies an individual, such as name, address, email address, trading information, and bank details. The term "Personal Data" does not include anonymous and/or aggregated data, which does not allow for the identification of a specific User.

1.9. Agreement – ​​this User Agreement and its integral parts, taking into account any additions and/or amendments that may be made in the manner determined by their terms.

1.10. The Website is a collection of information, text, graphic elements, design, images, photographs, and video materials, and other intellectual property, as well as a set of computer programs contained in the information system, ensuring the availability of such information at the COINCE address, including any subdomains. If the domain or content of the Website must be changed for any reason, it includes the Website after any such changes.

1.11. Personal data is information that identifies an individual, such as name, address, email address, mobile phone number, trading information, and bank details. The term "Personal Data" does not include anonymous and/or aggregated data that does not allow for the identification of a specific User.

1.12. Intellectual Property – all materials published on the Website, as well as all Services provided by the Service, are the property of the Service and may not be used by third parties, including publication, distribution, or duplication.

1.13. An Application is a proposal submitted by the User to purchase or sell cryptocurrency using the Services provided by the Service.

1.14. An electronic document is information in electronic digital form.

1.15. Suspicious traffic refers to user assets that, when accepted during AML verification, showed a high risk rating.

1.16. Know Your Customer (KYC) verification procedures are verification procedures within the framework of anti-money laundering standards—the Know Your Customer (KYC) policy.

2. Введение

2.1. This agreement governs the relationship between the User and the Service within the scope of services provided by the Service to the User and supersedes all prior agreements between the Service and the User on this subject.

3. Subject of the agreement

3.1. The subject of this Agreement are the Services provided by the Service, the description of which is provided on the Service website.

3.2. The Service offers its services to all Users and does not verify the Users' eligibility to manage these funds or monitor the Users' transactions in any of the Payment Systems.

3.3. Payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to any agreement between a Payment System and/or financial institution and the User and is in no way liable for the improper or unauthorized use of the Payment System by the User, nor for the User's abuse of the Payment System's functionality. The mutual rights and obligations of the User and the Payment System and/or financial institution are governed by the relevant agreements.

3.4. Any initiated exchange of user funds, as well as any other transaction offered by the Service to the User, cannot be cancelled by the User.

4. Rights and obligations of the Parties

4.1. The Service reserves the right to suspend or cancel an ongoing transaction if authorized bodies receive information regarding the User's unauthorized possession of funds and/or other information that makes it impossible for the Service to provide services to the User.

4.2. The Service reserves the right to suspend, refuse a refund, or cancel an ongoing transaction if the User violates the terms of this Agreement.

4.3. The Service reserves the right to cancel an ongoing transaction and return the User's deposited title units without explanation.

4.4. The Service undertakes to take all possible and available measures to prevent attempts at illegal trading, financial fraud, and money laundering using the Service. These actions include: providing all possible assistance to law enforcement agencies in the search for and capture of financial terrorists engaged in illegal money laundering activities; Providing information regarding the processing of the Service to competent authorities in accordance with applicable law; improving the Service to prevent its direct or indirect use in activities that violate legislation aimed at combating illegal trade, financial fraud, and money laundering.

4.5. If suspicious traffic is detected from the User, the Service reserves the right to transfer all information, at the request of law enforcement agencies, regarding the identity, exchange request, and currency received from the User.

4.6. By registering on the service's website, or by making an exchange without registration, the User confirms that they agree to these Rules and accept the terms of the Agreement, that the User is at least 18 years old, that the laws of their country of residence do not prohibit the use of this Service, and that the User does not intend to engage in any illegal activity through the Service.

4.7. By registering on the service's website, or by making an exchange without registering, the User guarantees that they provide complete, accurate, and up-to-date information about themselves, that the use of the service is for personal purposes only, that do not violate the laws of the Russian Federation or any other country in which the User resides, and they also undertake to promptly update their data to maintain its relevance.

4.8. The user guarantees the confidentiality of their registration data and access to their account, and assumes full responsibility for all actions occurring under their account, including in the event of hacking or unauthorized access.

4.9. The user undertakes to promptly report any breach of security of his/her account.

4.10. The Service reserves the right to block a User's account if there is suspicion of illegal activity, suspected account hacking, or violation of the Service's rules. A User's account will be blocked without the right to be restored if the User interferes with the operation of the Service.

4.11. By accepting the terms of this Agreement, the User guarantees that they are the legal owner of the funds and/or cryptocurrency.

4.12. By accepting this User Agreement, the User confirms that they understand the operating principles of the Service and assumes full responsibility for all risks and losses associated with the use of the Service.

4.13. The User consents to the Service processing personal data provided during registration on the website, during the verification process, and during the collection of any information about the Client on the website.

4.14. Personal data includes:

• — Last name, first name;
• — email address;
• — mobile phone number (where the client can be contacted);
• — details of the wallets used; (individually in each case);
• — card number and/or bank account number (individually in each case).

4.15. Processing personal data means recording, systematizing, accumulating, storing, updating (updating, changing), retrieving, using, transferring (distributing, providing, accessing), including cross-border, depersonalizing, blocking, deleting, and destroying personal data that does not fall into special categories, the processing of which requires the User's written consent.

4.16. Personal data is processed for the purposes of fulfilling the Parties' obligations under the Agreement, registering the User on the Website, providing the User with technical support, processing Applications, rendering Services, reviewing inquiries and complaints, and sending informational and other messages to the User's email address.

4.17. The service has the right to carry out AML and KYC checks.

5. Services

5.1. The User may order the Service's services and receive information about the progress of a transaction solely through contact with a Service representative.

5.2. The service offers its services in accordance with the established internal schedule of the service.

5.3. Questions and complaints regarding requests are accepted within 24 hours of submission. After 24 hours, exchange requests are considered either properly processed or unpaid, depending on their status at the time of expiration.

5.4. In the event of any suspicious activity on the part of the client, or if the user uses suspicious assets, the service may delay payment and require additional identity verification and an internal analysis of the funds used by the user.

5.5. The service reserves the right to unilaterally refuse an exchange.

6. Cost of services

Rates are determined by the Service's management and published on the Service's website. Service Management reserves the right to change rates without prior notice.

6.2. The service is not responsible for the client's expectations regarding changes in tariff plans and service costs.

7. Guarantees and responsibilities of the parties

7.1. The service guarantees the fulfillment of its obligations to the User only within the limits of the amounts entrusted to the Service by the User for the execution of the transaction within the terms of the Service documentation.

7.2. The service guarantees and ensures the confidentiality of information about the User and their transactions. The Service may provide this information only at the request of authorized government agencies, officials, or representatives of Payment Systems, provided there are legal grounds to do so.

7.3. The service makes every effort to ensure uninterrupted operation; however, it does not guarantee the absence of technical problems that could lead to a full or partial interruption of the Service. The Service is not liable for any damages, lost profits, or other expenses incurred by the User as a result of the inability to access the Service's website and services.

7.4. The service is not liable for any damage caused to the User, even if its possibility was known in advance. The Service is not liable for third parties obtaining information about the User's activities in the event of a system hack and the data being obtained by third parties.

7.5. The service shall not be liable for any losses, lost profits, or other expenses incurred by the User resulting from the User's erroneous expectations regarding the Service's rates, transaction profitability, or other subjective factors.

7.6. By visiting the Service's website, using the Service's services, and making an exchange, the User guarantees compensation for the losses of the Service (the management company, managers, and employees) in the event of claims or complaints directly or indirectly related to the User's use of the Service's services.

7.7. The User agrees that the Service shall not be liable in the event of connection interruptions, internet outages, or force majeure.

7.8. The User warrants that they are the owner or have the legal right to control the funds used in their transactions, bank transfers, etc.

7.9. The User undertakes not to falsify communication flows related to the operation of the Service.

8. Force majeure

8.1. The Parties are released from liability for any full or partial failure to fulfill their obligations under this Agreement if such failure is the result of force majeure, namely: fire, flood, earthquake, terrorist attack, change of government, civil unrest, DDOS attacks on the Service, as well as the failure of Payment Systems, power supply systems, communication networks, and Internet service providers.

8.2. If an error occurs during the exchange payment, the User will receive a notification regarding the application status and/or via the specified email address.

8.3. If an application is paid after the allotted time for payment, the service reserves the right to refund the application fee minus the network commission and service costs back to the User or recalculate at its discretion.

8.4. If the User, whether intentionally or unintentionally, or due to a technical failure (including on the part of the COINCE Service), malicious activity, or other reasons, makes an exchange that in turn results in losses for the COINCE Service, orders placed under the above conditions are considered invalid. The Service reserves the right to compensate for any losses incurred by withholding any future receipts from the User within the context of interaction with the Service.

8.5. If suspicious assets/funds are detected that violate the Service's AML Agreement or suspicious/fraudulent activity on the part of the User, the transaction is blocked by the Security Service for further investigation.

8.6. The Service bears no financial liability to the User if the User provided incorrect payment details for receiving funds from the Service in the application, and the Service made payment to the User by sending the payment using the details specified in the application.

8.7. Payments via third-party payment systems may be delayed for up to 5 business days due to reasons beyond the service's control.

9. Final provisions

9.1. The Terms and Conditions are agreed upon with the User electronically upon registration or when submitting an order for an exchange, purchase, or sale. An agreement with the Terms and Conditions published electronically is valid and equal to a written agreement.

9.2. COINCE reserves the right to unilaterally amend the Agreement by publishing the changes on the Service's Website. Changes will take effect upon publication, unless a different effective date is specified additionally. The User has the right to terminate the contractual relationship with COINCE due to their disagreement with the change to these Terms. The User must notify COINCE of their disagreement with the change to these Terms and the termination of the contractual relationship by sending a corresponding email to the Service.

9.3. COINCE reserves the right to send information about the exchange process, as well as other information, including advertising, to the email address provided by the User. The User may unsubscribe from advertising mailings by clicking the corresponding button in the received email.

9.4. The information posted on this website, including all graphic images, text information, program codes, etc., is the property of COINCE and is protected by copyright laws.

9.5. The User confirms that he/she has read all the provisions of these Terms and Conditions and fully accepts them.